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Legal Process Improvement

Law firms have been streamlining and automating their processes (both front and back office) since the early 1990’s.  During the last few years the profile of legal process improvement has risen dramatically.

Addleshaw Goddard,  Herbert Smith Freehills,  Allen and Overy,  Macfarlanes,  Linklaters,  Ashursts,  Norton Rose Fulbright,  Clifford Chance and Slaughter and May all now offer graduate trainee schemes in the broad field of legal operations management.


Details of each scheme varies but they share common threads of improving legal processes, often helped by the application of technology.

As with legal project management, legal process improvement is not the sole preserve of large law firms.

For the best part of 30 years smaller law firms, especially those heavily involved in so-called ‘high volume-low value’ work such as defendant personal insurance and conveyancing,  have been constantly improving and automating their processes.

Law firms and in-house legal teams of all sizes want to recruit professionals who can demonstrate interest, skills and knowledge in legal process improvement.

Responding to Client Demand

The increased profile of legal process improvement is a direct result of increased client demand and competition between law firms to provide the best possible client service.

All clients want their matters dealt with efficiently and cost effectively.  We are all use information technology frequently during our personal and professional lives and we expect our legal advisors to deliver their services electronically too.

Legal process improvement is recognised as being a key enabler for legal service teams to be able to keep pace with client demand, whether that demand comes from individual consumers or multi-national organisations.

In-house legal departments of commercial organisations face many of the same challenges from their clients, which means that in-house legal departments are also investing heavily in legal operations.

Legal Process Improvement Training and Certification

The International Institute of Legal Project Management (IILPM) recognises the growing importance of legal process improvement.  It has also observed the dearth of training and certification courses designed with legal process improvement in mind.

Hence the IILPM has created the certification of Legal Process Improvement Professional (LPIP).  It has also created a baseline training course leading to the certification.

Each training provider accredited by the IILPM to deliver LPIP training delivers training which best reflects local market demand.

I am the sole accredited IILPM training provider in the U.K and Ireland.  Since 2017 hundreds of people have become IILPM certified legal project managers after completing one of my legal project management training courses.

I have a background in law, project management, process improvement and legal I.T. and I have learned how best to train professionals in the legal services industry.

About 30% – 40% of people on each of my legal project management training courses arrive via referrals and I am proud of this.  I take training seriously.  You should do too.


After completing my LPIP training course you will have the skills and knowledge to:

  • capture current legal processes
  • analyse current processes
  • re-design current processes where required and / or create wholly new processes
  • drive and manage change to ensure all new and updated processes are implemented properly.

During my course I will also explain the principles of process automation and how to implement new and updated processes in software applications.

I cover both processes directly affecting legal service delivery and business support processes.


The LPIP course and certification has a minimum duration of 14 hours  / two days.

During the course we will cover:

  1. Legal Process Improvement Concepts
  2. Legal Process Improvement Methods
  3. Process Mapping Techniques
  4. Process Analysis Tools
  5. Automating Legal Processes
  6. Implementing and sustaining change in legal service organisations.
legal process improvement

During the course we will be broadly following the Six Sigma methodology, but this is not a Six Sigma course per se.  Put another way, we will be applying a structured approach to improving processes found in the legal service industry.






Reserve your place and order.

Price: £850 for the two day live online course and certification.

If you are self-funding and would like to pay by instalments, please contact me directly to discuss this.

Pay by Paypal: Safe and Secure

Legal Process Improvement Training 22 & 23 September 2022850.00 GBPLegal Process Improvement Professional (LPIP) Certification
Your eTicket will be emailed after payment to your PayPal email address.

Would you like any further information? Please contact me now!

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