Legal AI: A human centred approach to process improvement required
We hear a lot about the potential for Artificial Intelligence (AI) to augment the work that lawyers do. But how…
How to make the best use of lawyers time when seeking process improvements
Why is making the best use of lawyers time an issue? Lawyers are busy people and, thanks to the billable…
Legal Project Management and Legal Process Improvement Explained
Legal Project Management (LPM) and Legal Process Improvement (LPI). What are they? What is the relationship between them? How do…
Narrowing the disconnect between law firms and their clients
A much commented upon legal survey report from LexisNexis UK and Judge Business School at the University of Cambridge has…
Law Firm Client Surveys: A framework for analysis and action
Just under 40% of law firms conduct regular client surveys. Only 33% of firms go on to use client survey…
A template for law firm process improvement: professional sport
Lawyers and law firms could learn a lot from professional sports. The aim of professional sportsmen and women is to…