Narrowing the disconnect between law firms and their clients
A much commented upon legal survey report from LexisNexis UK and Judge Business School at the University of Cambridge has…
Law Firm Client Surveys: A framework for analysis and action
Just under 40% of law firms conduct regular client surveys. Only 33% of firms go on to use client survey…
A template for law firm process improvement: professional sport
Lawyers and law firms could learn a lot from professional sports. The aim of professional sportsmen and women is to…